Privacy Policy

 

PLAGARY BEAUTY LIMITED(“PLAGARY,” “we,” “us” or “our”), a company registered in Hong Kong(SAR), respects your privacy and values the trust you place in us. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information when you visit our website or purchase our products. We aim to present our practices in a clear manner.

Information We Collect

We collect various types of personal information to serve you better. This includes information you provide directly and data collected automatically through your interactions with our site:

• Contact Information: Such as your name, email address, telephone number, and shipping and billing address. If you create an account, we also collect your login credentials (username and password).

• Order and Payment Information: Details of the products you purchase (order history) and payment information (e.g. payment method and billing details). Note: Payment card information is processed via our secure payment provider and not stored by us.

• Marketing Preferences: Your preferences for receiving marketing communications and any feedback or survey responses you choose to provide.

• Device and Usage Information: When you interact with our site, we automatically receive information about your device and browsing actions. This includes your IP address, browser type, device identifiers, pages visited, and other usage details collected through cookies or similar technologies.

• User Content and Communications: Any content you provide to us directly, such as product reviews, comments, or inquiries to customer service. This also includes correspondence and communications (e.g., if you contact us via email or chat).

We collect the above information to fulfill your requests and improve your experience. You may choose not to provide certain information, but doing so might limit your ability to use some features (for example, we need a shipping address to deliver orders).

How We Use Your Information

We use personal information for the following purposes in the context of providing a high-quality fragrance shopping experience:

• To Process Orders and Provide Services: We use your information to process and fulfill your orders, arrange delivery, process payments, and provide order confirmations and invoices. We also use it to manage your account, if you create one, and to provide customer support.

• To Communicate with You: We may contact you about your orders and account (e.g. order and shipping confirmations), respond to your inquiries, and deliver necessary customer service. This includes sending transactional emails for password resets, order updates, or reminders (such as an abandoned cart reminder).

• For Marketing (With Your Consent): If you join our mailing list or otherwise opt in, we will use your email or other contact information to send you our newsletter, special offers, or personalized product recommendations. You can unsubscribe from promotional communications at any time using the link in the email or by contacting us.

• To Personalize Your Experience and Improve Our Website: We want to make your shopping experience as enjoyable as possible. We may use your browsing and purchase history to tailor product recommendations and content to your interests. We also use aggregated usage information to understand how our site is used and to improve our website, products, and services.

• Analytics and Advertising: We use third-party analytics tools (for example, Google Analytics) to understand website traffic and usage patterns. This helps us gauge the performance of our site and marketing campaigns. We may also use third-party advertising partners to display ads for our products on other websites or social media platforms you visit, in order to keep you informed of our latest offerings. These partners may use cookies or similar tracking technologies to deliver relevant ads, as described in the Cookies and Tracking Technologies section.

• Security and Legal Compliance: We use information as needed to protect against fraudulent transactions, unauthorized access, and other illegal activities, and to enforce our terms and conditions. We may also use your information to comply with applicable legal requirements and standards, or to exercise or defend legal claims.

Cookies and Tracking Technologies

Like many websites, we use cookies and similar tracking technologies (such as pixel tags and web beacons) on our site. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain information. These technologies serve several purposes:

• Site Functionality: Some cookies are essential for the website to operate correctly (for example, remembering items in your shopping cart).

• Analytics: We use cookies to collect data about how visitors use our site, which pages are popular, and how users navigate through the site. This helps us improve the design, functionality, and content of our website.

• Advertising: Cookies and pixels help us and our advertising partners show you products that are likely to interest you. For instance, a cookie may let us know if you viewed a particular product, so we might later show you an ad for that product or similar items. These tools also help limit the number of times you see the same ad and measure the effectiveness of our advertising campaigns.

The information we collect through cookies includes technical and usage details such as your IP address, browser type, device information, and browsing actions on our site. We do not control the data collection and use by third-party analytics and ad partners through their cookies; however, we do not provide them with your name, contact details, or other directly identifying information through these cookies.

Your Choices: Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline or delete cookies if you prefer. You may also opt out of certain third-party cookies (such as those used for interest-based advertising) by visiting the Network Advertising Initiative or Digital Advertising Alliance opt-out websites. Please note that if you disable cookies, some features of our site may not function as intended.

How We Share Your Information

We understand the importance of keeping your personal information confidential. We do not sell your personal information to third parties for money. We only share your information in the limited scenarios described below, and always with appropriate safeguards:

• Service Providers: We share personal information with trusted third-party service providers who perform services on our behalf. For example, this includes companies that process payments, fulfill and ship orders, provide email platform services (for sending newsletters or order updates), host our website, manage customer reviews, or provide analytics. These service providers are given access only to the information necessary to perform their functions, and they are contractually required to protect your information and use it only for our purposes and in compliance with applicable laws.

• Advertising and Analytics Partners: We may share certain limited information (such as cookie identifiers or device information) with partners that help us with advertising and analytics. This allows us to reach you with relevant ads for PLAGARY products on other websites and social media, and to measure the effectiveness of our ads. For instance, we might work with advertising networks and platforms to display our ads to audiences who have visited our site. We do not share information like your name or contact details with these partners for their own marketing use without your consent.

• Affiliates and Business Transfers: If we ever establish affiliate companies or in the event of a business transaction (for example, a merger, acquisition, or sale of assets), we may share personal information with our affiliates or as part of that transaction. If such a transfer occurs, the receiving party will be required to honor the privacy commitments we have made in this Policy.

• Legal Compliance and Protection: We may disclose personal information when required to do so by law or legal process, or in response to a valid subpoena or court order. We may also share information if we believe it is necessary to investigate or prevent fraud, security issues, or other harm, or to protect the rights, property, and safety of our company, our customers, or others as required or permitted by law.

• With Your Consent: Apart from the cases above, we will share your personal information with third parties only if you request it or explicitly consent to such sharing. For example, if you agree to a co-branded promotion or request that we share your details with a partner, we will do so in accordance with your instructions.

No Sale of Personal Information: As stated, we do not sell personal information and have not sold your personal information in the past 12 months. While we may allow advertising partners to use cookies on our site as described, this is solely for our business purposes (to show you PLAGARY advertisements) and not to sell your data to others. We also do not share sensitive personal information (such as payment details or precise geolocation) for purposes other than fulfilling our services. If you have any questions about how we share your data, you can always contact us using the information in the Contact Us section.

Your Rights and Choices

We want you to feel confident about how your information is handled. Depending on where you reside, you may have certain rights over your personal information. PLAGARY is committed to honoring applicable data rights and providing you with meaningful choices. These rights may include:

• Access and Portability: You can request confirmation of whether we have collected personal information about you, and ask for a copy of the information we hold about you. We will provide this in a portable and easily accessible format, to the extent required by law.

• Correction: If any of your information is inaccurate or outdated, you have the right to request that we correct or update it.

• Deletion: You can request that we delete the personal information we have collected from you. Please note that we may need to retain certain information as allowed by law — for example, to complete transactions you have requested, to detect fraud, or to comply with legal obligations. If we must retain any data for such reasons, we will let you know.

• Opt-Out of Sale/Sharing: As noted above, we do not sell personal information. If you are a California or other U.S. state resident with a similar law, you also have the right to request that we do not share your personal information for cross-context behavioral advertising purposes. While we believe our use of data (such as through advertising cookies) is a permitted business purpose, we will honor applicable opt-out requests. You can exercise this right by contacting us or by using any “Do Not Sell or Share My Personal Information” link or similar mechanism on our website if available. We also recognize global privacy control signals (such as the Global Privacy Control (GPC) browser setting) as a valid opt-out of sale/sharing request, to the extent required by law.

• Opt-Out of Marketing Communications: You may unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link in the email or by contacting us. Once we process your opt-out request, we will remove you from our marketing list. Please note you will still receive transactional messages about your orders or other non-promotional communications as needed.

• Non-Discrimination: We will never penalize or discriminate against you for exercising any of these privacy rights. For example, if you choose to exercise your rights, we will not deny you our services, charge you different prices, or provide a different level of service, except as permitted by law (for instance, certain promotions may require you to be on our mailing list, which is completely your choice).

Exercising Your Rights: To make any of the requests above, please contact us using the information in the Contact Us section below. For your security and to prevent unauthorized access to your data, we will take steps to verify your identity before fulfilling certain requests (such as access or deletion requests). We will respond to your request within the timeframe required by applicable law and let you know if we need additional information to verify or complete your request.

Data Security

We take the security of your personal information seriously. PLAGARY maintains appropriate administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, or misuse. For example, we use encryption and secure technologies to transmit payment information, and we restrict access to personal data to employees and service providers on a need-to-know basis.

While we strive to protect your information, please understand that no website, server, or data transmission can be guaranteed to be 100% secure. We continuously update and monitor our security measures to meet industry standards. However, you should also take care with how you handle and disclose your personal information and protect your usernames and passwords to help keep your data safe.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which we collected it, unless a longer retention period is required or permitted by law. In practice, the length of time we keep your data will depend on factors such as:

• The duration of our relationship with you (for example, as long as you maintain an account with us or until your order is fulfilled);

• The nature of the data and the purpose for which it was collected (for instance, we may keep records of transactions to comply with accounting rules);

• Legal and regulatory requirements or guidance for retaining certain types of information;

• Any statute of limitations for potential legal claims (so that we have sufficient information to protect our interests in case of disputes).

When we no longer have a legitimate need to retain your personal information, we will securely dispose of it or anonymize it in accordance with applicable laws.

Children's Privacy

Our products and services are not directed to children under 13, and we do not knowingly collect personal information from anyone under the age of 13. If you are under 13, please do not provide any personal information on our website. In the event we learn that we have collected personal information from a child under 13, we will delete that information promptly. If you are a parent or guardian and believe your child has provided personal information to us, please contact us and we will take steps to remove that information and (if applicable) terminate the child’s account.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. If we make significant changes, we will post a prominent notice on our website or otherwise notify you, and we will indicate at the top of the policy when it was last updated. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please do not hesitate to contact us. We are here to help and address any issues you may have.

You can reach us by email at privacy@plagary.com (Attn: Privacy Team). Alternatively, you may write to us at PLAGARY BEAUTY LIMITED

We will do our best to respond promptly to your inquiries and resolve any concerns. Thank you for trusting PLAGARY with your personal information. Your privacy is important to us, and we are committed to safeguarding it in line with this Policy.